Shipping & Return Policy

Thank you for visiting and shopping at Bryan’s Hemp. 

Domestic Shipping Policy

CBD DISCLAIMER
 
The statements made regarding our CBD products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. We assume no responsibility for the improper use of our products. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice.
 
Our products are guaranteed to contain less than or equal to 0.3% THC as demonstrated on the COA (Certificate of Analysis) found on each product page on our site.
 
We cannot ship to NY or LA.
We only ship 0% THC to Kansas and Idaho.
We cannot ship to military bases.
 

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Order Amount Standard Ground Shipping
(1–7 business days)		  
$0–$49.99 $10  
$50.00+ *Free  

*Free shipping on orders of $50 or more.

Shipment to P.O. boxes or APO/FPO addresses

Bryan’s Hemp ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Bryan’s Hemp is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Bryan’s Hemp is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the continental US.
No card transactions are allowed for international shipping.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Bryan’s Hemp will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  1. Call (575) 755-2234
  2. Or alert us at msilvas@bryansgreencare.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Product Return Policy

The following conditions must be met to be eligible for returning a product.

1. Refund requests must be made to a Bryan’s Green Care store (575-393-2254) within 14 days of delivery date and in a broken condition.

2. Any items that did not arrive broken will not be accepted for a return/refund.

3. You may be responsible for shipping costs for returning the product to Bryan’s Green Care warehouse.

4. Returns should be shipped so that it can be tracked and/or insured; Bryan’s Green Care is not responsible for products lost or damaged during return shipment.

5. A copy of your credit card purchase receipt and a copy of the original Bryan’s Green Care invoice may be requested prior to return authorization.

6. Products received that do not meet the above return criteria may be returned to the customer via ground shipment.

7. Bryan’s Green Care will not issue refunds for products purchased through other entities, such as distributors or retail partners